Incorrect statement and poor customer service.

Nearly three weeks later you still have not contacted me on my previous/last complaint. Your lack of Urgency and poor customer service is the reason I have a hellopeter account. The statement you have sent me is incorrect, you want to deduct nearly double the agreement. I am tired of calling in to be met with poor services. Please attend to my statement and rectify your error or cancel my contract with you guys - without any penalty charges because it is your incompetence that’s resulting in the change of heart.