KN
Khanyisa N
1 reviews | Active since Jun 2010
28 Nov 2016, 13:16
Incorrect Statement
<p>The statement I received from Vodacom for my cell phone contract for this month is incorrect. Some calls are duplicated. I was also charged peak rates for calls made off peak. I logged this with Vodacom last Monday and I was told I will get a response within 48 hours. When I phoned to follow up today I was told this will only be resolved in January 2017. Meanwhile they will debit my account with the incorrect amount. This is totally unacceptable and needs to be resolved now.</p>
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Vodacom's replyOfficial
28 Nov 2016, 15:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Nov 2016, 15:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,