PP
Phillip P
1 reviews | Active since Jun 2019
07 Jan 2020, 07:27
Incorrect start date on contract
I have taken a 24 month Vodacom contract in December 2017 and now I am told that my contract finishes in March 2020. Customercare and Galeria Vodashop cannot sort it out. Ref. no. ***. My statement proves the start date.This problem was caused by promotional data not received at time of purchase.
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Replies (2)
Vodacom's replyOfficial
07 Jan 2020, 07:29Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jan 2020, 07:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Jan 2020, 10:03 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Jan 2020, 10:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,