1 reviews | Active since Jun 2013
Incorrect simcard for new phone
<p>On Friday 20/01 / Monday 23/01 I phoned Vodacom to take out a new contract. Reference nr ********** 2. I received my phone on Wednesday and the simcard is too small, it does not fit in the phone. I contacted vodacom and requested that they send me a new simcard that will fit. The courier came today to drop off the new sim and it is the exact same INCORRECT sim!! I don't understand how you can send the wrong size simcard twice!!! I do not have time to go to store that is why I contact vodacom but now they leave me no choice to take time off work (which i wont be paid for) and to BUY the correct sim card as the staff are clearly ***********. Seems like its their way of making extra money.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
I escalated the matter to the Sales Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Dear Client
I escalated the matter to the Sales Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
I am still waiting on feedback, can't say that I am suprised concidering the LACK of service I've receiving from Vodacom. I had to spend my own money to buy an adaptor to get the simcard to work which is still not registered on your network. PLEASE SORT THIS OUT !! WHAT IS THE POINT OF A PHONE IF I CAN NOT USE IT
I am still waiting on feedback, can't say that I am suprised concidering the LACK of service I've receiving from Vodacom. I had to spend my own money to buy an adaptor to get the simcard to work which is still not registered on your network. PLEASE SORT THIS OUT !! WHAT IS THE POINT OF A PHONE IF I CAN NOT USE IT
