INCORRECT SIM SWAP & BAD SERVICE

I phoned Vodacom regarding a sim swap that needed to be done (21/9). I told her I wanted to do a sim swap on another line and she incorrectly did a sim swap on my own main line (after I specifically asked her not to do anything on my number), with the effect that I have been without a method of communication for 3 days now. I cannot do our business banking (or my own for that matter) which has created tons of problems for myself at work and on top of that I had to buy 2 NEW sim cards for both numbers that this person has *****ed up. BUT WAIT THERE'S MORE.... The new sim swap that I did at a store has also not being activated on their network and after numerous telephone calls, which I had to make from the landline as I don't have a phone (and which I have to pay my employer for), the call centre agent then says I have to go back to the shop because the sim swap was cancelled. 22/9 - I went back to the Vodacom shop and the person there gave me another sim card because the previous one he said could be faulty. This morning (23/9) I phoned the Vodacom Call centre again and was told by the lady (Chantel) that it takes between 4-24hrs REALLY?? This is totally unacceptable!!!