Incorrect showing of Data

I signed a 24 month contract in Nov 2014. I took the Smart S package which has a 200 mb data plan PLUS I took a special offer valid for the 24 months which included an additional 1 GIGs date.<br> <br> When I check my data usage I use the *111# option from my phone. I noticed towards the end of November that this additional data was not showing up on the balance message. I thought perhaps the system was having an off day so I waited until the 1st Dec when the new balances kicked in. Come the 1st Dec, I did a balance enquiry and the 1 Gig data was still not showing as an available balance however when I phone through to the call centre they can see it on my account and that data is coming off that. <br> I received a log number on the 2nd Dec , 1-*** and to date have not received any feedback.<br> <br> I did another balance date this morning and it still is not showing the 1 Gig (less data used so far). I have even tried the Vodacom App and it is not showing there. It is a real mission to have to phone in to the call centre every few days to get a balance. I dont understand how it is now not showing up on a balance enquiry. <br> Please can I have urgent feedback.