Incorrect settlement details provided

Item: Vodacom
Rating: 2
Author: Alf J

Refer to my previous complaints:<br> 1. Vodacom Consumer Website Team rep**** by advising that they have RESEND the settlement details. What they did was sending the settlement for my cell phone which I never requested. I requested a settlement for my data account.<br> 2. I once again requested settlement figures from your Retention Department but I, once again, never received the email.<br> I know it is difficult, but try to get this right.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

27 Nov 2015, 20:57

Hello Alf.J,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your billing query.

Regards

Consumer Website Team

Best regards,

Vodacom's reply27 Nov 2015, 20:57

Official

Hello Alf.J,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your billing query.

Regards

Consumer Website Team

Best regards,

Incorrect settlement details provided

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