LM
Lauren M
1 reviews | Active since Jan 2018
30 Jan 2018, 16:52
INCORRECT SETTLEMENT
My husband asks for a settlement amount. Obviously to close his account which we settled. We have now found that he has been handed over to the lawyers for not paying his account? First time we hear u have to pay your debit order after paying a calculated settlement amount. Thanks to Vodacom we now have to get his name clear. "bad debtor"
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
31 Jan 2018, 07:45Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Jan 2018, 07:45
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Feb 2018, 09:29Dear Lauren,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Please note that the account dispute has been escalated to the relevant department for feedback.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Feb 2018, 09:29
Official
Dear Lauren,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Please note that the account dispute has been escalated to the relevant department for feedback.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Feb 2018, 11:55Dear Lauren
I trust that you are well.
Please note that the Collections Department has send a request to the credit bureaus to update payment profile as account paid in full and closed as at the month you the paid the settlement amount.
Kindly note that the outstanding amount has been written off.
We do apologise for the inconvenience caused.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Feb 2018, 11:55
Official
Dear Lauren
I trust that you are well.
Please note that the Collections Department has send a request to the credit bureaus to update payment profile as account paid in full and closed as at the month you the paid the settlement amount.
Kindly note that the outstanding amount has been written off.
We do apologise for the inconvenience caused.
Regards,
Vodacom Consumer Website Team
Best regards,