1 reviews | Active since Feb 2012
Incorrect Roaming Data Rate Charged - Customer Care Disconnected X2
<p>Tried Customer Care Call centre twice, but also disconnected twice when "transferred" for dispute to be lodged.<br />Went to Congo Brazzaville (Republic of Congo - Not DRC) and received a text message from Vodacom stating that on network "Airtel (COG)" I will be charged R5 per MB. I made sure I was always connected to this network when putting on Data Roaming and actually made my phone default to that network (manually. I have snapshot of this text message as proof. On receiving my Itemized Billing / Invoice, I see I was charged at what work out to be R89 per MB. Customer service were also indicating that there is no Airtel network connectable in Congo..... </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
So, it has been over 3 months now and still no feedback from Vodacom as per their response sent. Tried customer care twice again, but, as Ilve come to expect by now, I was disconnected twice AGAIN.
So, it has been over 3 months now and still no feedback from Vodacom as per their response sent. Tried customer care twice again, but, as Ilve come to expect by now, I was disconnected twice AGAIN.