Incorrect Roaming Bill unresolved since January

The out of bundle data charge for January 2022 was approximately R7300 excluding vat after my trip to Mozambique.

I logged a complaint and asked how much of data in MB was used, and how much out of bundle- I asked how much was being charged at out of data bundle rates.

I enquired: if Vodacom was to allocate the data to the closest bundles of 500mb or 300mb which was available on the red roaming , what would the cost to me be in rands ?

My problem was, because sms and app updates were delayed or out of time in the roaming destination, i was not notified in time to buy the bundle. Had the system worked, I would have. In addition, I did not use the data alleged.

My complaint remains unresolved for 8 months and I’ve been FORCED to pay the entire account because Vodacom suspended my lines during the last two months.