INCORRECT REPORT AND RUDE MANAGER

I RECENTLY HAD A SOFTWARE UPGRADE AND WHEN I CONNECTED MY PHONE TO MY LAPTOP FOR CHARGING MY PHONE CRASHED! I SENT MY PHONE FOR REPAIRS AT THE PINETOWN VODACOM ON 09/02/2015 AND THEY SENT IT TO UMHLANGA VODACOM. THE FOLLOWING WEEK 25/02/2015 I GOT AN SMS SAYING IT'S READY FOR COLLECTION, WHEN I ARRIVED THEY SAID THE ENGINEERS CONCLUDED THAT MY PHONE HAD WATER DAMAGE!!! I WAS HORRIFIED BECAUSE MY PHONE HADN'T BEEN NEAR WATER!!! MY PHONE IS STILL UNDER WARRANTY AT THIS STAGE. I CALLED UMHLANGA AND THE MANAGER DIDN'T RESPOND TO TWO PHONE CALLS AND TWO MESSAGES LEFT. I THEN CALLED BACK AND I WAS PUT THROUGH TO SOME LADY WHO CLAIMED SHE WAS THE MANAGER, SHE REFUSED TO GIVE ME HER NAME AND SHE TOLD ME THAT IF THE ENGINEERS CONCLUDED THAT, THEN THAT'S WHAT IT IS! SHE CAN'T HELP ME. I THEN ASKED TO SPEAK TO HER SUPERIOR...SHE HUNG UP. I CALLED BACK AND WHEN SHE HEARD IT WAS ME SHE CONTINUED TO HANG UP. I KNOW FOR A FACT THAT MY PHONE WAS NOT IN WATER IT CRASHED IMMEDIATELY AFTER THE USB CONNECTION AND I AM SO UPSET BECAUSE I KNOW THE TRUTH. I WILL NOT REST UNTIL MY PHONE IS FIXED AND VODACOM WILL FIX IT!