SM
Sebongile M
1 reviews | Active since Nov 2017
03 Jan 2022, 11:44
Incorrect Provisioning
Good day
Can somebody please assist me with my query. I did an upgrade 3 months back. I initially wanted to cancel my contract after the termination date because it was no longer working for me.. One of the consultants from your Retentions/upgrade dept called me and offered me a better deal. I was initially getting 20gb day and 20gb night for R199 and it's a SIM only contract. I agreed to renew it because I was promised to get 40gb day, 40gb night and 10gb for YouTube for R245. That's what I've been getting for the past 2 months since I did an upgrade up until the 1st this month.I only got 20gb day, 20gb and 10gb. I lost my 19gb Night which I was supposed to carry over from last month as well. I called your call centre to inquire and your consultants are singing different songs. The last time I spoke to your cancellation dept and i was put on hold for over 20 mins. I was hoping somebody will call me back with an answer...Can somebody please go through my account and call me back with an explanation. If I'm not gonna get what i was promised, I would like to cancel my contract. Thank you
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Jan 2022, 13:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jan 2022, 13:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Jan 2022, 15:56Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that your query was escalated to the Upgrades Division and based on the feedback received and call recording, you were contacted by Joseph who advised that you would be receiving 40GB day, 20GB night for R249 after speaking to your sister. He then contacted you to verify and confirm to which you agreed and then he proceeded to transfer the call to customer care as you wanted to update your bank details.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply04 Jan 2022, 15:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that your query was escalated to the Upgrades Division and based on the feedback received and call recording, you were contacted by Joseph who advised that you would be receiving 40GB day, 20GB night for R249 after speaking to your sister. He then contacted you to verify and confirm to which you agreed and then he proceeded to transfer the call to customer care as you wanted to update your bank details.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
SM
Sebongile M's updateReviewer Update
04 Jan 2022, 16:10Good day
Please note that this response doesn't resolve my issue. It doesn't change the fact that I did bot get what i was supposed to. It took you guys so long to respond just to tell me what i already know? This is poor service.. Can I have one of your consultants to call me back please ASAP, I need to use my data for work!!!!
Please note that this response doesn't resolve my issue. It doesn't change the fact that I did bot get what i was supposed to. It took you guys so long to respond just to tell me what i already know? This is poor service.. Can I have one of your consultants to call me back please ASAP, I need to use my data for work!!!!
SM
Sebongile M's update04 Jan 2022, 16:10
Reviewer Update
Good day
Please note that this response doesn't resolve my issue. It doesn't change the fact that I did bot get what i was supposed to. It took you guys so long to respond just to tell me what i already know? This is poor service.. Can I have one of your consultants to call me back please ASAP, I need to use my data for work!!!!
Please note that this response doesn't resolve my issue. It doesn't change the fact that I did bot get what i was supposed to. It took you guys so long to respond just to tell me what i already know? This is poor service.. Can I have one of your consultants to call me back please ASAP, I need to use my data for work!!!!