MM
Mika M
1 reviews | Active since Jun 2020
05 Oct 2021, 07:34
Incorrect product sold
Good Morning
I am not happy with Vodacom after sales department that is selling incorrect products to its client and when you try calling them its a mission to get through tibthem. I actually ****dd with their service and want to cancel the contract
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 Oct 2021, 09:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Oct 2021, 09:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
Mika M's updateReviewer Update
08 Oct 2021, 19:57Good day
Yes, there is a lad who is checking if I have been contacted and I'm not content with that because the relevant department is not bothered all im being told us that it has been escalated. What is the turn around time if I may ask the complaint had already been lodged on the 5th and today is the 8th?
Yes, there is a lad who is checking if I have been contacted and I'm not content with that because the relevant department is not bothered all im being told us that it has been escalated. What is the turn around time if I may ask the complaint had already been lodged on the 5th and today is the 8th?
MM
Mika M's update08 Oct 2021, 19:57
Reviewer Update
Good day
Yes, there is a lad who is checking if I have been contacted and I'm not content with that because the relevant department is not bothered all im being told us that it has been escalated. What is the turn around time if I may ask the complaint had already been lodged on the 5th and today is the 8th?
Yes, there is a lad who is checking if I have been contacted and I'm not content with that because the relevant department is not bothered all im being told us that it has been escalated. What is the turn around time if I may ask the complaint had already been lodged on the 5th and today is the 8th?