JM
Jan M

1 reviews | Active since May 2014

15 Dec 2016, 08:26

Incorrect product details and incorrect advertising

<p>Try to load data topup. Cannot get service on Vodacom website - error öccured while trying to create your order. Please try again later.</p> <p>082 111 Cannot assist with the matter.</p> <p>Secondly Product listed on Website is priced at R79 for 1GB, while call centre shows R149 for 1GB. No mention of specific product limitations.</p> <p>Can however not buy the produxt since the Website cannot create order and call centre cannot assist - Except to log a call with the technical team and hope to have a solution in 24hrs.</p> <p>basically - Vodacom service sucks and people facing customers are just adding to the frustration because of no ability to perform value-add service.</p>

0
Replies (2)
Vodacom
Vodacom's reply15 Dec 2016, 09:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

JM
Jan M's update15 Dec 2016, 09:07
Reviewer Update

Standard reply from Vodacom - Guess it is an automated reply and nothing will happen.

Let's watch this space