NO
Noeleen O

1 reviews | Active since Apr 2013

18 Jan 2023, 12:00

Incorrect pricing and information given.

My cell phone contract is expiring on the 15th Jan 2023. I received a call on 04th Jan 2023 to find out if I would like to upgrade to 5GIGS Day, 5 GIGS Night and an extra 5GIGS which will cost me R79.00 per month. I said its fine and I will keep the contract open. I then called Vodacom on to find out about the upgrade and was told by the person who assisted me that the amount given to me and the amount on the statement is not the same. I then requested that he cancel the deal. I spoke to another FOUR different people who could not help me. The last person I spoke to convinced me that he has sent through a request to cancel the contract and I will receive a Ref no (which I still have not received) to confirm the cancelation. I have had endless issues with Vodacom where they give you one amount over the phone and when you get billed its something else. THEIR SALES PEOPLE NEED TO BE TAUGHT NOT TO BULL **** THE CLIENTS OVER THE PHONE.

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Replies (2)
Vodacom
Vodacom's reply18 Jan 2023, 14:49
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply19 Jan 2023, 15:39
Official
 Dear Customer,
  
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
  
 Kindly note we have escalated your query to our Sales/ Upgrades Team. Based on the feedback provided the team has confirmed they made contact with you today and assisted with your query.
  
 Regards
  
 Consumer Website Team 

Best regards,