1 reviews | Active since Mar 2017

08 Mar 2017, 14:56

incorrect price on ad

<p>Just a heads up for all. Vodacom's website had a deal on the samsung s7 edge on a flexi 200 contract advertised for R149 a month. I app**** and it was approved and after 2 days the phone was delivered. After i called vodacom to query a samsung tab 3 lite that was also delivered they told me the monthly subscription is R699. Apparently there was a fault on their website which i can understand. But how can they go through the whole process without letting me know about the incorrect adverti*****t? If i didnt call them i would have paid R699 a month. Someone not doing their job.</p> <p> </p> <p>Regards Jacobus</p>

0
Replies (3)
Vodacom
Vodacom's reply08 Mar 2017, 15:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update20 Mar 2017, 07:15
Reviewer Update

Guess what! Vodacom deducted an amount from my bank account. After i spoke to several representatives to cancel the contract i never had and stuff i sent back one day after i received it. Please stay away from Vodacom. They are very fast to approve contracts but after that theres nothing. They should do something to their system also. Every time i call them they say the system is a bit slow. Pathetic

Vodacom
Vodacom's reply21 Mar 2017, 09:10
Official

As per telephonic discussion,credits processed.

Regards

FM

Best regards,