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Barry C

1 reviews | Active since Oct 2015

10 May 2019, 06:56

Incorrect price charged on business contracts, impossible to sort out - don't get trapped

Vodacom quoted us for 7 business contracts, special prices as a price match scenario. We signed, without any delays from our side. They then charged R10-R20 extra per month for each. It only amounts to around R 3000 over 24 months, but the principal feels like white collar crime. When I queried they said the prices had gone up. I have phoned both Refilwe and her team leader, who said she would get back to me and didn't. Plus sent them eight mails which they generally ignore. The time and effort it takes to sort out their incompetence is disgraceful.

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Replies (2)
Vodacom
Vodacom's reply10 May 2019, 07:09
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
 
Vodacom
Vodacom's reply16 May 2019, 10:31
Official
Dear Customer, 

Thank you for the time and effort taken to voice your dissatisfaction with our office.

Effective 1 April 2019, there were some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing as well as the press release dated 27 February 2019. 

Please see the following link for more information related to the pricing changes:

https://www.vodacom.co.za/vodacom/terms/pricing-guide/

Regards, 
Vodacom Consumer Website Team