Incorrect package and a bill that goes with it

<p>I have been making contact with Vodacom from the beginning of January till to date and am extremely disgusted with the service I've had. My package was changed from top up to the normal contract and I requested it be changed back immediately on the 1st of January. After numerous phone calls and visits to the store in greenstone. I was told they apologize and will change it back to my top up. This was never done I continued to contact them through Out February March and April until it was eventually changed back but by then they had billed up two accounts which have both totaled to over 6000 rand. I then called them back and stated this was ridiculous as My account has never been over 500 rand a month. They stated it was data usage and couldn't give the exact reason as to how this could happen. I've been calling in ever since to get some assistance with this bill and nothing has been done. I'd eventually given up and decided to arrange a payment arrangement for this bill even though it has not been my fault from the 1st of January. I called in last week and was told by Thabiso ref: *** that they can arrange a payment agreement which will be effective from next month. I was relieved to know that this is finally off my head. This week I get a sms stating that it has not been approved and my account will be suspended. I called the call center again today and stated that I was never informed that it needed to be approved, and was told by Robin ref: 21/5/16 11:14 the manager that the only thing they can do is offer me a once off payment of 2400 for two months who clearly did not understand at all what my query was. I'm so disappointed with the service I've received for an account that was changed by Vodacom and a bill that was caused by Vodacom that I now have to make payment for. It's now may going into June and I'm still sitting with an issue I've had since the 1st of January. I was previously with Nashua mobile before they had moved me to Vodacom, if I had known then what was in store dealing with Vodacom directly I would have cancelled my contract then and there. Their staff is *********** and and answer their calls and respond as though they have a script to read and that's it. They're incapable of dealing with people if you raise a concern that's not according to their script. I'm honestly tired and would like to contact someone higher than a manager who has no sense of understanding what's so ever as she reads the same script as the the call center agents below her. </p>