1 reviews | Active since Mar 2015
Incorrect package allocated to new contract and no one is taking responsibility to fix it
<p>I took out a new contract with Vodacom at Tygervalley over the weekend that passed. All was great until after my porting I noticed I received R 350 in airtime value instead of the deal I signed up for which was a smart M+ contract. When phoning the customer service desk I was told, sorry to hear but you now have to wait 3 months before this could be fixed. (A PROBLEM VODACOM CREATED) I was then adviced when I goy upset that I should rather contact the Vodacom where I got the phone. After telling my story I was told on Tuesday it will take 24 to 48 hours to be sorted. We are now past the 48 hours and after following up I was deeply dissapointed that no one has done anything that would fix this situation. I was told it could only be fixed on the 27th as it is still showing as pending on the system.</p> <p> </p> <p>Frankly I don't care what the system says, when you have a new customer signing up you do your best to fix any ***** ups made.</p> <p> </p> <p>Vodacom please fix this as soon as possible as I will not be paying my bill with this silly package someone put me on. Just a note I also have a slip stating I was signed up for a Smart M+ contreact.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for the prompt assistance. It is much appreciated.
Thank you for the prompt assistance. It is much appreciated.
