PK
Philip K

1 reviews | Active since Mar 2015

23 Jun 2017, 10:47

Incorrect package allocated to new contract and no one is taking responsibility to fix it

<p>I took out a new contract with Vodacom at Tygervalley over the weekend that passed. All was great until after my porting I noticed I received R 350 in airtime value instead of the deal I signed up for which was a smart M+ contract. When phoning the customer service desk I was told, sorry to hear but you now have to wait 3 months before this could be fixed. (A PROBLEM VODACOM CREATED) I was then adviced when I goy upset that I should rather contact the Vodacom where I got the phone. After telling my story I was told on Tuesday it will take 24 to 48 hours to be sorted. We are now past the 48 hours and after following up I was deeply dissapointed that no one has done anything that would fix this situation. I was told it could only be fixed on the 27th as it is still showing as pending on the system.</p> <p> </p> <p>Frankly I don't care what the system says, when you have a new customer signing up you do your best to fix any ***** ups made.</p> <p> </p> <p>Vodacom please fix this as soon as possible as I will not be paying my bill with this silly package someone put me on. Just a note I also have a slip stating I was signed up for a Smart M+ contreact.</p>

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Replies (2)
Vodacom
Vodacom's reply23 Jun 2017, 11:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

PK
Philip K's update27 Jun 2017, 11:33
Reviewer Update

Thank you for the prompt assistance. It is much appreciated.