ZM
Zakhele M
1 reviews | Active since Jan 2017
08 Feb 2021, 12:28
Incorrect Package
*** I did an upgrade in January to a 30GIG data contract, x30 Gig data incentive for 24 month. But in February I only got 30 Gig data did not get my 30Gig incentive.
I have logged several calls with the store, "SR are closed" how can they say I got what I signed for? the quotation is there I signed for 60GIG day 30 + 30. I have never dealt with such before. If this cannot be fixed I want too cancel my upgrade. I cannot go with 30Gig day while my previous contract was 60 Day.
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Vodacom's replyOfficial
08 Feb 2021, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Feb 2021, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team