ND
Nikashni D
1 reviews | Active since Nov 2013
10 Aug 2017, 08:12
Incorrect Overcharge
<p>I have been incorrectly overcharged on my vodacom contract for the month of August 2017. None of the customer services consultant can tell me why I have been overcarged. My contact payments are up to date and have always been up date. It is also a top up package therefore the overcharge is unfounded.</p>
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Replies (2)
Vodacom's replyOfficial
10 Aug 2017, 08:31Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Aug 2017, 08:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
ND
Nikashni D's updateReviewer Update
14 Aug 2017, 09:45Hi
Is there a time frame on when your consultant would make contact with me? No one has contacted me. In the meantime, my account is overdrawn and I am incurring interest due to Vodacom's poor customer service!
ND
Nikashni D's update14 Aug 2017, 09:45
Reviewer Update
Hi
Is there a time frame on when your consultant would make contact with me? No one has contacted me. In the meantime, my account is overdrawn and I am incurring interest due to Vodacom's poor customer service!