Incorrect offerings sold by *********** and ill informed staff.

I am absolutely appalled by the way Vodacom traps consumers into upgrading existing contracts. False promises incorrect information and then when you phone to complain it is impossible to get answers. Calls get dropped in The middle of a conversation, staff are unable to assist, promises of call backs and escalations which never happens. I requested a transcript of the conversation to confirm what was discussed and the price and terms of the revised better offering. I am still waiting after several follow ups . This is false advertising by staff that is ill informed and it is impossible to get any feedback. This is not the first time.