KJ
Karin J
1 reviews | Active since Feb 2019
13 Jun 2022, 11:27
Incorrect monthly Contract Billing
I recently upgraded my contract and it was confirmed by the agent that my monthly contract value would be R899. I am now being charged R924, and even though it is a small variance, it is not what was agreed at the time of the contract upgrade. I called into the call Centre and am being told that they will not escalate this for investigation or correction as Vodacom reserves the right increase my monthly amount at any time. Why do I have a contract then?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
13 Jun 2022, 11:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Jun 2022, 11:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Jun 2022, 13:45Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Cost increases are unavoidable across all industries, but we are committed to minimising this financial impact on you while keeping you connected to the people and things that matter most. Over the past three years, Vodacom has absorbed all inflationary costs and as a result, we helped buffer our customers from telco price increases. As we move forward with 2022 and continue to provide a quality service, we are keeping costs as low as possible and capping our subscription price increase at 5.2%
Please click on the following link to view our contract terms and conditions: https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Cost increases are unavoidable across all industries, but we are committed to minimising this financial impact on you while keeping you connected to the people and things that matter most. Over the past three years, Vodacom has absorbed all inflationary costs and as a result, we helped buffer our customers from telco price increases. As we move forward with 2022 and continue to provide a quality service, we are keeping costs as low as possible and capping our subscription price increase at 5.2%
Please click on the following link to view our contract terms and conditions: https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Jun 2022, 13:45
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Cost increases are unavoidable across all industries, but we are committed to minimising this financial impact on you while keeping you connected to the people and things that matter most. Over the past three years, Vodacom has absorbed all inflationary costs and as a result, we helped buffer our customers from telco price increases. As we move forward with 2022 and continue to provide a quality service, we are keeping costs as low as possible and capping our subscription price increase at 5.2%
Please click on the following link to view our contract terms and conditions: https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Cost increases are unavoidable across all industries, but we are committed to minimising this financial impact on you while keeping you connected to the people and things that matter most. Over the past three years, Vodacom has absorbed all inflationary costs and as a result, we helped buffer our customers from telco price increases. As we move forward with 2022 and continue to provide a quality service, we are keeping costs as low as possible and capping our subscription price increase at 5.2%
Please click on the following link to view our contract terms and conditions: https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,