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DG
Dillin G

1 reviews | Active since Jun 2012

04 May 2026, 08:19

Incorrect model of TV sent

Hi Vodacom, I have a Samsung TV voucher for a U8050F model which I purchased from Vodacom. I claimed the TV voucher on the 15th of April and all was in order until the TV was delivered. On the 22nd of April the TV was delivered but it was the incorrect model, the Samsung DU7000 model was delivered to me instead of the U8050F model.

I logged a query with an agent on the same day the 22nd of April and was advised it will be raised with the back office. I contacted Vodacom again on the 29th to be advised the issue/ticket was closed with no explanation.

Please advise how this issue can be closed without rectify the issue and delivering the correct TV? Please can someone assist in escalating this issue and issuing the correct TV.

0
Replies (3)
Vodacom
Vodacom's reply04 May 2026, 08:48
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
DG
Dillin G's update05 May 2026, 08:27
Reviewer Update
Hi Vodacom team,
No consultant has reached out or called to resolve the issue. Please can you get the correct team to reach out and call.
DG
Dillin G's update06 May 2026, 08:51
Reviewer Update
Still waiting on some sort of feedback from Vodacom. A lady called yesterday morning and took down details of the order saying she will definitely contact me back before close of business but she didn't. Really frustrating dealing with Vodacom