KW
Krishnie W

1 reviews | Active since Jan 2016

14 Sept 2021, 14:22

INCORRECT MINUTES ALLOCATED

Dear Hello Peter

I purchased Just 4 You 50 minutes every day for 5 days. I received a sms confirming 50 minutes everyday for 5 days has been activated. The 50 minutes was only for ONE day. They have acknowledged their mistake and now want to allocate me 30 minutes per day for 3 days and advise they cannot allocate what I purchased but want to prejudice me and not allocate the correct minutes even for an extra day but expect me to contend with the lower allocation of minutes.

Why have an offer if your cannot honor it, acknowledge your mistake and still not rectify.

0
Replies (1)
Vodacom
Vodacom's reply15 Sept 2021, 07:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team