Incorrect loading of contract

<p>I have spent over R600 out of bundle data this month due to an incorrect loading of my upgraded contract in September. I have myself tried to order data bundles & it was cancelled. I have spoken to customer care 5 times of which 3 of those staff tried to load data & give me reference numbers & data was cancelled & reference numbers were not received. My complaint was escalated each time & the escalation cancelled. I have been told that I must go to the shop who upgraded me in order to sort this out. This is not at all convenient for me & all the while I am being charged out of bundle....I have been a vodacom customer since 1998 in one form or the other & this is not the service I expect. Please respond to sort this issue out telephonically & arrange for compensation of out of bundle charges.</p>