LM
Liso M
1 reviews | Active since Aug 2013
25 Oct 2016, 18:14
INCORRECT IPHONE 7!
<p>I ordered an iPhone 7 in September via the website where I got someone calling me from the call centre to complete the order.I gave the delivery addres and go the phone deliver a couple days later. The iPhone was an iphone 6 in an iphone 7 box on the 18th. I called to inform them that I received the wrong phone on the 18.10.16 & am still waiting for this phone to be picked up and exchanged. This is extrememly unacceptable to prder someting and not get the correct order and to have to wait for this long for th error to be rectified. If this is not sorted soon i will cancel my contract and buy the phone somwhere else.</p>
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Vodacom's replyOfficial
26 Oct 2016, 07:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Oct 2016, 07:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,