KM
Kessy M
1 reviews | Active since Aug 2018
11 Jun 2022, 08:54
Incorrect invoice emailed
My contact with Vodacom was settled and closed a week ago however yesterday I got emailed an invoice showing an owing amount. Please ensure that you cancel that debit order before it runs from my account. I will not be running around for debit order reversals because of your inconvenience.
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Replies (2)
Vodacom's replyOfficial
11 Jun 2022, 12:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jun 2022, 12:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Jun 2022, 13:02Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our retentions team for further assistance. Based on the feedback provided, our team assisted and processed the premature cancellation as requested. Please note that you are still liable for the June invoice generated as the premature cancellation quote excluded the current month invoice already generated. This is stipulated on the premature cancellation quote terms and conditions. Kindly note that the June 2022 invoice is due on your next debit order.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our retentions team for further assistance. Based on the feedback provided, our team assisted and processed the premature cancellation as requested. Please note that you are still liable for the June invoice generated as the premature cancellation quote excluded the current month invoice already generated. This is stipulated on the premature cancellation quote terms and conditions. Kindly note that the June 2022 invoice is due on your next debit order.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Jun 2022, 13:02
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our retentions team for further assistance. Based on the feedback provided, our team assisted and processed the premature cancellation as requested. Please note that you are still liable for the June invoice generated as the premature cancellation quote excluded the current month invoice already generated. This is stipulated on the premature cancellation quote terms and conditions. Kindly note that the June 2022 invoice is due on your next debit order.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our retentions team for further assistance. Based on the feedback provided, our team assisted and processed the premature cancellation as requested. Please note that you are still liable for the June invoice generated as the premature cancellation quote excluded the current month invoice already generated. This is stipulated on the premature cancellation quote terms and conditions. Kindly note that the June 2022 invoice is due on your next debit order.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,