KS
Kamogelo S

1 reviews | Active since Jul 2018

17 Jun 2025, 20:51

Incorrect invoice

Im so tired of Vodacom’s abusive relationship and it ends here , if they fail to correct my invoice, as i will not be paying R962.17 for an invoice that cant be explained, i cancelled my contract and called twice where consultants advised i wont be charged incorrectly moving forward, i called twice after receiving this new June invoice and now one could still advise im been charged this when my contract is R450

I was advised it would be corrected, and was given this reference ***, today i call following and im told stories, since your calls are recorded pull them out!! If my June invoice can’t not corrected, cancelled my vodacom contract because i will not be supporting company who cant do right by its customers.

No one can tell me why am I been charged R962.17 instead of R450, apparently your complaints email address doesn’t work , explains alot about your company, also emailed the early cancellation team no feedback after two weeks!! Disappointing service and im done!!

Everything is directed to that useless “TOBI” service

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Replies (1)
Vodacom
Vodacom's reply18 Jun 2025, 07:51
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team