Incorrect information updated

<p>Hi, to make a long story short, vodacom failed to update my details that my account of over 10 years ago was closed and therefore handed my account over to legal teams, my credit profile has since then also be affected and when i spoke to a team manager phumzile mpofu on 02/06/2016 at about 10:30, i called from<br />my mobile phone, ***, she said all she can do is send me a settlement letter, she cant send me any acknowledgement that vodacom was at fault and can not come to any form of compensation solution,</p> <p>she has been nothing but *********** and kept telling me what she can not do instead of trying to sort this matter out. I actually feel i should take legal action for this matter.</p> <p>so if someone senior can contact me as i would like to lay a formal complaint as well seeing as how i was told that vodacom does not have a complaints department.</p> <p>kind regards</p>