VR
Vitesh R
1 reviews | Active since Aug 2021
18 Aug 2021, 11:24
Incorrect Information Received.
Vodacom Upgrade consultant gave me incorrect information and now does not return my call and has not processed my upgrade as confirmed. T&Cs are all recorded yet they fail to provide me with a copy of the recording. I have escalated this to the CEO's office however the consultant in the office is also not any good.
I have been a loyal customer for over 18 years now!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Aug 2021, 13:41Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Aug 2021, 13:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
VR
Vitesh R's updateReviewer Update
24 Aug 2021, 09:32Hi Team,
Thank you for all the assistance over the past week. Thank you for taking the steps to rectify your mistakes.
Thank you for all the assistance over the past week. Thank you for taking the steps to rectify your mistakes.
VR
Vitesh R's update24 Aug 2021, 09:32
Reviewer Update
Hi Team,
Thank you for all the assistance over the past week. Thank you for taking the steps to rectify your mistakes.
Thank you for all the assistance over the past week. Thank you for taking the steps to rectify your mistakes.
VR
Vitesh R's updateReviewer Update
02 Sept 2021, 10:13Update on my query. I have still not received positive feedback from the CEO's office. Please can a superior in that office contact me urgently.
VR
Vitesh R's update02 Sept 2021, 10:13
Reviewer Update
Update on my query. I have still not received positive feedback from the CEO's office. Please can a superior in that office contact me urgently.