NJ
Nick J

1 reviews | Active since Mar 2009

05 Mar 2022, 15:54

Incorrect information provided to add new unneeded data contract

********** , I was called by Vodacom "agent" stating that I can get more than my current 10gig data for less , i said i m happy with 10gig agent insisted that 20gig for less is better deal , i specifically stated that it should then be amendment and not additional 20gig data (i have WIFI and can never use 30gig a month) this was confirmed by agent , today i see on app that second contract was added and i now have 10 gig on my original contract and 20 gig on the new contract? phoned Vodacom call center to cancel new contract ( i am still within 14days "cool off" period but no Vodacom cannot help because new contract was added by franchise and i need to phone them and off course they are not available over the weekend , conveniently to delay the cancellation and move me outside the cool of period ? I expected more from vodacom especially since i have been a loyal customer for more than 20 years

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Replies (1)
Vodacom
Vodacom's reply05 Mar 2022, 16:44
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team