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shaun J
1 reviews | Active since Oct 2013
07 Jan 2022, 16:52
Incorrect information provided
I insured a device in 2019 and a year later I informed them that my son will be using the device and they advised me that he will have to use their Network, which he did. Now my son lost the phone and my claim was declined because the device was not using my number
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Replies (2)
Vodacom's replyOfficial
08 Jan 2022, 15:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jan 2022, 15:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Jan 2022, 14:29Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our insurance team for further assistance. Based on the feedback provided, our team investigated and provided feedback via email. Kindly note that the claim will remain declined.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our insurance team for further assistance. Based on the feedback provided, our team investigated and provided feedback via email. Kindly note that the claim will remain declined.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jan 2022, 14:29
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our insurance team for further assistance. Based on the feedback provided, our team investigated and provided feedback via email. Kindly note that the claim will remain declined.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our insurance team for further assistance. Based on the feedback provided, our team investigated and provided feedback via email. Kindly note that the claim will remain declined.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,