Incorrect Information Provided Causes R999.00 Addition To Bill

<p>On Sunday 02 April, I phoned Vodacom to query the offer of doubling my data when purchasing data via the MyVodacom App. I was informed by the consultant that I would indeed receive double myy data when using the App.</p> <p> </p> <p>I decided then to purchase 20GB for R999.00 expecting to receive 40GB but once the bundle had been activated, I noticed i only received 20GB and not the additional 20GB free for using the MyVodacom app...</p> <p> </p> <p>I phoned Vodacom twice there after. The one consultant I spoke to informed me that there must be a glitch as she could not see the free 20GB due to me and that he would escelate this and provide me with feedback. I then decided to phone again (this because I have spoken to far too many consultants that are not sure of what they are doing). I then spoke to another consultant that kept on the phone for 30 minutes only to inform me that she has found out that the additional data I was promised was infact a promotion for March and that I would not receive the additional 20GB.</p> <p> </p> <p>I think that this is absolutley rediculous as I was promissed before my purchase that I would receive 40GB and not just 20GB for R999.00. The only reason I would have even considered spending that amount of money would have been for 40GB as promissed. Honestly the price for 20GB is absolutely stupid and once again I have more to complain about Vodacom.</p> <p> </p> <p>This is what makes me regrest moving from Afrihost to Vodacom and I will be paying off my router and cancelling my service with Vodacom to return to Afrihost.</p> <p> </p> <p>Several of my contarcts are coming to an end and I will not be renewing any of them. For years I have issues with Vodacomm, whether it be missing data, billing issues and now misleading information costing my R999.00.</p> <p> </p> <p>I believe one day South Africa will wake up and realise that Vodacom is not the number one service provider and that there are so many better offers from companies like Afrihost and Cell C for not only data but also cellphone contracts.</p> <p> </p> <p>Vodacom disgusts me and refuse to continue supporting them as I have for so many years now!</p>