GP
Gerda-Mari Pentz

1 reviews | Active since Apr 2015

08 Jan 2016, 13:03

Incorrect information provided by Vodacom consulta

December 2014 I went to upgrade my contract with Vodacom in Canal Walk, at that stage the Samsung Galaxy Note 4 and IPhone 6 were launched. I was thinking of going with the IPhone, but instead the consultant convinced me to go with the Note 4 as the warranty was either 2 screen replacements, 2 water damages or 1 of each. I started to have some problems with my phone 3 days ago and I took it to samsung self and the advised it's water damaged and there will be a charge. I phoned vodacom Canal Walk as to find the consultant who gave me the wrong information and the manager just said sorry but there is only one screen replacement within 12 months, once again something that was not given through to me at time of purchase and she could not assist us now and look on the system who the consultant was. I always heard about Vodacom terrible service, never did I thought I will experience it, very disappointed in Vodacom and especially a store like Canal Walk.

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Replies (1)
Vodacom
Vodacom's reply08 Jan 2016, 15:07
Official
Hello AdrianP@1,

Thank you for making us aware of this issue.

A consultant will review and make contact with you to assist.

Kindest Regards
MK
Consumer Website Team