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Potso M
1 reviews | Active since Sept 2023
22 Apr 2024, 22:40
Incorrect information on data bundles
I’m really disappointed with Vodacom consultants. In February I received a call offering me deals. I told the lady that was helping me that I’m only interested in 100 GB data anytime, I don’t want the night owls bundles. The lady assured me that the deal doesn’t include the night bundles. To my surprise mid March I ran out bundles when I check my balance I realised that this is not want we agreed with instead it was 50gb day and 50gb night. I was so furious I tried making several calls and they told me that the consultant and I were confused 😡😡
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Replies (2)0
Replies (2)Vodacom's replyOfficial
23 Apr 2024, 06:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Apr 2024, 06:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Apr 2024, 10:45Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and a collection will be arranged. Regards Consumer Website Team
Best regards,
Vodacom's reply25 Apr 2024, 10:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and a collection will be arranged. Regards Consumer Website Team
Best regards,
