LM
Lebo M
1 reviews | Active since Sept 2014
18 Dec 2018, 20:23
Incorrect Information on Credit Bureau Records
To my dismay and disappointment, my credit record with Trans Union, indicates that I did not pay Vodacom for the month of March 2017.
Since 2005, I have consistently paid my Vodacom account via debit orders, and to date I've never had a debit order "dishonoured" by the bank.
According to my bank statement from February/March 2017, Vodacom did not make any deductions against my bank account. Therefore it is INCORRECT for them to state that I did not make the payment.
Please rectify this.
I can't wait for March 2019 to cancel my contract with Vodacom - having been with them for almost 14 years!!! Unimpressed. Disappointed. Disgusted.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
19 Dec 2018, 07:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Dec 2018, 07:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
19 Dec 2018, 11:34Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unussuccessful. Should you require any additional assistance, kindly contact *** [free from Vodacom numbers].
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unussuccessful. Should you require any additional assistance, kindly contact *** [free from Vodacom numbers].
Regards
Consumer Website Team
Vodacom's reply19 Dec 2018, 11:34
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unussuccessful. Should you require any additional assistance, kindly contact *** [free from Vodacom numbers].
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unussuccessful. Should you require any additional assistance, kindly contact *** [free from Vodacom numbers].
Regards
Consumer Website Team
LM
Lebo M's updateReviewer Update
20 Dec 2018, 11:09I have contacted Vodacom on the number provided ( ********** ). It's their Legal Contact Centre Dept and it gives me only 2x options: 1 for "If you are Debt Collector" and 2 for "If you are in arrears".
This does not resolve the issue.
LM
Lebo M's update20 Dec 2018, 11:09
Reviewer Update
I have contacted Vodacom on the number provided ( ********** ). It's their Legal Contact Centre Dept and it gives me only 2x options: 1 for "If you are Debt Collector" and 2 for "If you are in arrears".
This does not resolve the issue.