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Neal N

1 reviews | Active since May 2013

24 Feb 2017, 17:29

Incorrect information leads to excessive bill

<p>I monitor my data usage on the Vodacom mobile app. The app showed that I have ample data available but I was hit with a R2000 bill. The explanation given to me was that the available data is "night owl". Nowhere does the VODACOM app relfect this therefore I was under the impression that I had enough data and was not aware I was out of bundle. I therefore want Vodacom to reverse the abovementioned amount.</p>

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Replies (1)
Vodacom
Vodacom's reply25 Feb 2017, 11:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team