1 reviews | Active since May 2013
Incorrect information leads to excessive bill
<p>I monitor my data usage on the Vodacom mobile app. The app showed that I have ample data available but I was hit with a R2000 bill. The explanation given to me was that the available data is "night owl". Nowhere does the VODACOM app relfect this therefore I was under the impression that I had enough data and was not aware I was out of bundle. I therefore want Vodacom to reverse the abovementioned amount.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
