Incorrect information given with upgrade

Item: Vodacom
Rating: 1
Author: Dominique L

I was informed i am due for upgrade. I did it telephonically but the amount agreed upon and the amount they confirmed few days later does not match. Another amount was deducted from my account last night. I would like asap response on the matter

Helpful (0)

Replies (2)

Vodacom's replyOfficial

28 Jan 2020, 10:48

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply28 Jan 2020, 10:48

Official

Best regards,

Vodacom's replyOfficial

07 Feb 2020, 09:20

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been assisted via the email contact centre.
Regards Consumer Website Team

Best regards,

Vodacom's reply07 Feb 2020, 09:20

Official

Best regards,

Incorrect information given with upgrade

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