Incorrect information given when I upgraded

After much thought I decided I would upgrade my Samsung to a Iphone 6s. I thought really hard about it because there was nothing wrong with my Samsung. Before I did the upgrade I asked the agent that helped me if i take the uchoose 200 will I be able to transfer the R200 airtime to my other number (the number which will be in the Samsung) he said yes! I asked him the same question about 3 times and each time I got the same answer. <br> <br> I phoned your call centre yesterday to activate the option and I was told I cannot transfer the airtime from my one number to the other. THIS IS A HUGE INCONVIENCE for me. Because if the agent had told me no when I upgraded I wouldve just waited until May to upgrade. <br> <br> I also found out that the number is subscribed to something I have never opted for and used up the entire R200. <br> <br> Please investigate it for me.