DG
Daniel G
1 reviews | Active since Feb 2015
01 Apr 2026, 08:30
Incorrect information given to me.
When they called me the other day to change my contract to lower my premium, the lady told me that I can upgrade again in three months, When I checked my number for upgrading last night it says I can only upgrade in September next year? Please can you go and listen to that call and correct my profile? I work in a call center so please communicate via email.
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Replies (2)
Vodacom's replyOfficial
01 Apr 2026, 09:37Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Apr 2026, 09:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
DG
Daniel G's updateReviewer Update
02 Apr 2026, 15:32Hello , I have had no feedback?
DG
Daniel G's update02 Apr 2026, 15:32
Reviewer Update
Hello , I have had no feedback?