LM
Lesego M

1 reviews | Active since Oct 2013

06 Sept 2023, 11:58

Incorrect information given to get me to pay more money

I received a call from Vodacom and the person who called me said vodacom will be saving me money by removing SMS from my contract and giving me more data and minutes. She told me Ill be paying R15 less from what im used to paying. only to find out ill actually be paying way more than what my current contract amount is. what vodacom is doing is very wrong, selling people incorrect information only for them to find themselves in more debt. when I told her Im checking my statement and found that Im actually paying less, she hang up on me. I tried calling vodacom and could not get assistance. Please fix my account as I will not be paying anything over and above what Im currently paying

0
Replies (2)
Vodacom
Vodacom's reply06 Sept 2023, 12:05
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 

 Vodacom Consumer Website Team 

LM
Lesego M's update12 Sept 2023, 09:50
Reviewer Update
Still waiting for vodacom to call me back, someone called me and said she will investigate and call me back. to date, I haven't received any call from them