RC
Ruan C
1 reviews | Active since Nov 2009
02 Apr 2024, 09:55
Incorrect information given from call centre agent
I was recently contacted by Vodacom to inform me that that both packages I was on, was going to be discontinued and that I needed to upgrade.
I have 2 sim only packages *** and ***).
The agent made a recommendation by reducing the amount on both contracts, and increasing the data.
Today, I received both quotes via email with the new contract information, and noted that the total amount for contract ***, was 354.97, not R270 as per agent.
I distinctly remember the agent confirming that the cost for contract *** would be R270 per month.
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Replies (2)
Vodacom's replyOfficial
02 Apr 2024, 10:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Apr 2024, 10:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Apr 2024, 15:19Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team
Best regards,
Vodacom's reply03 Apr 2024, 15:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team
Best regards,