HB
Hanlie B
1 reviews | Active since Jul 2009
31 Jul 2020, 09:22
Incorrect information given
Yesterday I phoned Vodacom headoffice and they advised me I can upgrade. This morning I phoned and was told I cannot upgrade until September. Well, I want to upgrade now, as my phone is given my issues and due to Covid 19, I can't have a phone that freezers. As it is, we are struggling and I need my job and my phone to work. Why do I also have a problem with Vodacom? Can you please assist me urgently. Thanks,
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Vodacom's replyOfficial
31 Jul 2020, 11:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Jul 2020, 11:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HB
Hanlie B's updateReviewer Update
31 Jul 2020, 13:00I was told I can upgrade and then thereafter I cannot. I want to upgrade please. I need a fully working phone in order to keep in contact with my clients and cannot afford to struggle with a phone that keeps on freezing. Please ask someone to phone me, so we can do the upgrade. Otherwise you can pay my bills at the end of the month. Covid 19 is not in my hands. I can upgrade in August, it's a month. Please contact me to arrange for an Upgrade. Thanks
HB
Hanlie B's update31 Jul 2020, 13:00
Reviewer Update
I was told I can upgrade and then thereafter I cannot. I want to upgrade please. I need a fully working phone in order to keep in contact with my clients and cannot afford to struggle with a phone that keeps on freezing. Please ask someone to phone me, so we can do the upgrade. Otherwise you can pay my bills at the end of the month. Covid 19 is not in my hands. I can upgrade in August, it's a month. Please contact me to arrange for an Upgrade. Thanks