incorrect information given! and no response to complaint in a week!

So i logged a complaint last week 17/01/2018 and guess what its the 24/01/2018 and still no feedback!!

I’m a new client and signed up for a contract on Monday 15/01/2018, I was told that I would get R200 airtime ( R150 + R50 ) , I then enquired about data packages and was advised that Vodacom does not do data package. To my surprise I found out lastnight by a friend that has the same option package at me that she was given the option to choose data instead of airtime. (this was special deal for 2 phones she got as well).

So I found your solution department and they advised that I could do this by migrating to a ‘data package’ …But wait at a cost of R1500!!! This is ridiculous, my friend never had to pay in anything and if I had this option in the first place I wouldn’t have paid in a cent. I asked if I could get the 3gb a month and will pay the extra R20 and she said yes but still I had to pay this once off fee.

I was 2 minded about moving to Vodacom cause heard about all the complaints but I still gave it a shot, but wow what a disappointment.

Can someone please assist and advise why do I have to pay this R1500 if I was never given an option about data package?