incorrect information given and bad service after

i called in to cancel my contract with Vodacom (i held 2). i requested the account to be cancelled for 31/10/2015. i confirmed i would not be charged after this date and this was confirmed by the cancellations consultant. i then received an sms stating that my services will be cancelled as of 31/10/2015 and to make use of my free minutes and data by this time as they would be lost. <br> <br> so when trying to contact Vodacom to cancel the call cut about 6 times and i battled to reach them - a network provider who has issues with network?<br> <br> then all of my services were suspended on the morning of the 30th (that is 2 days of benefits paid for and not received)<br> <br> then i received a bill after i was told there would be no more bills....<br> <br> i then phoned in to query this and got transferred a number of times and again the calls kept cutting... after being transferred to the accounts department (from the accounts department??) the consultant advised me that i had to pay my bill in order to avoid my account being handed over to a lawyer?? *** have i ever not paid? and now i am being threatened with lawyers??? shocking service all around! i tried to log a complaint but again the call cut????!!!