Incorrect Information from call-centre

<p>I contacted the Vodacom call centre a few times in July to find out how I can access my Internet etc while travelling abroad and was advised I can buy a data package. I bought 5 gigs of Data for R 399.00. While travelling I was unable to use my data and of course it expired after 30 days. I eMailed customer service on 08.08.16 and received *** - By 17.08.16 no response so mailed them again. I received a response from Cashandra Grosch from the Customer Care advising that a credit has been requested and once it has been passed I will be advised. On 18.08.16 I received a response from Candice Petersen with reference # 1- ********** 7405 advising that they will add a 5gig data bundle to my account which will be valid for 30 days but this has not even been done!! I had initially asked for them to make it last for 90 days as there's no way I can use 5 gigs in 30 days as I have wi-fi at home and at work and I only bought this because I was travelling for 2 weeks abroad and I was told by the call centre that it would work while travelling!! Then on 24.08.16 I received another eMail from Nosabatha Funo from Customer Care that a credit has been requested and as soon as it has been passed I will be notified. I heard nothing from Vodocom so on 15.09.16 I eMailed them again asking them for an update and on 19.09.16 I received a response advising that they tried to contact me on my cell but it said number unavailable (no missed calls on my cell to verify this and I checked my phone and it worked fine). The eMail also advised that the Service Request was closed , reference number 1- ********** 7405 logged to their ADS Accounts Department, and that I must contact their Accounts Department on (082) 17844 or contact them on email : ********** I eMailed them but the mail came back undelivered and when I called that number after having to pick a million options I had to explain the ENTIRE story to the customer care agent that answered my call (her name is Amo) gave me a new reference number: ********** 46 and said that she has escalated the query again!! She told me according to her records the query was resolved and when I asked her how it was resolved she couldn't answer me. SERIOUSLY VODACOM! I spend in the region of R 700.00 a month with you and you can't resolve this one query!!!!!</p>