Incorrect information and now no service

Hi there,

I received some automated call last night that informed me that my account is in arrears. Naturally I ignored this since I pay via debit order and my instalments has gone through every month even the 2 October 2017 my debit order ran successfully. I am very confused as to how Vodacom came to this conclusion please can this be explained. Then I wake up this morning with no Service?? really what kind of company is this that just cuts off people phones even if the accounts are paid??

This after in made call mid last month informing Vodacom that someone is continually accessing my internet profile and changing my passwords. I was told by this very unprofessional consultant just ignore it if it is not you!!! seriously does this guy not listen to the news. so ref: 1- ********** ********** was sms to me on 14/9/2017 @ 16h26 informing that someone will call me. guess what NOBODY HAS BOTHERED!!!!!

guaranteed I will be getting some automated hogwash response after sending this and then nobody will attend to my query.. I need my phone as I use it to communicate with work since I travel for business. So Vodacom if I need urgent assistance next to the road and I can not call anyone I will hold you accountable for cutting off my services with a fully paid account! this is no threat..

Call me and fix my line URGENTLY