Incorrect Information and Billing Issue with Home WiFi Service.

I am writing to express my disappointment and frustration with the home WiFi service I subscribed to from Vodacom. The initial contract ended Dec Feb 2025 and I was informed that I was on a prepaid plan, which meant I would only be charged for the service when I had paid for it and was actively using it. However, I have discovered that despite not using the service and having a supposed "prepaid" plan, I have not been charged correctly. I Still ger charged even when I do not use the service, my line had been block for a few months and i had to back pay it. Currently my account is in arrears and I'm still being billed for the service I am not using since the Wifi has been disconnected. I called the Call Center and spoke to Veronique who told me that I have to go back to the branch where i was incorrectly informed about the product, which highly impossible since I have moved to a different province. I asked her to refer the matter to her Team leader since I wont be able to go the branch and she told me there was no team leader available at the till till end of business 10.09.2025 because her team leader Jacobs has already knocked off.

I request that you investigate this matter and take necessary steps to rectify the issue. I would appreciate it if you could clarify the terms and conditions of my plan and ensure that my account is managed correctly going forward, and as a result, I would also like the account to be billed correctly and the contract to be cancelled. The account number is: I826210-0