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jacky N

1 reviews | Active since Sept 2015

01 Jul 2020, 12:32

Incorrect information

I would like for the vodacom collections department to contact me urgently on the number that I've filled in below and not the rest of my contract numbers as is this is my primary number . I've been attempting to contact the vodacom accounts department and always cannot get through. I've noticed that vodacom reflects on my ITC report as if I have missed payment. All my contracts are upto date. So fix this error. I am a valued vodacom customer with 5 contracts with vodacom. Can I urgently be contacted on that number provided to get clarification on this matter.

0
Replies (1)
Vodacom
Vodacom's reply01 Jul 2020, 14:25
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team